The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
GBP 12 per day
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Luggage storage
Lift
Currency exchange
Guest Parking
Electric kettle
Services
Room service
Laundry
Dry cleaning
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Room features
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
No. 31 Keel Wharf,
Liverpool,
United Kingdom,
L3 4FN,
Merseyside
Map view
street view
No. 31 Keel Wharf,
Liverpool,
United Kingdom,
L3 4FN,
Merseyside
City landmarks
Harbour
Royal Albert Dock Liverpool
820 m
Church
Liverpool Cathedral
2.3
km
Mall
The Cavern Club
1.5
km
Museum
Museum of Liverpool
1.1
km
Museum
Merseyside Maritime Museum
790 m
Albert Dock
Tate Liverpool
800 m
Royal Liver Assurance Pier Head
Royal Liver Building
1.5
km
Museum
International Slavery Museum
820 m
Museum
World Museum
2.0
km
Gallery
Walker Art Gallery
2.1
km
Harbour
Pier Head
1.3
km
Event hall
St George's Hall Liverpool
2.3
km
Museum
Western Approaches Museum
1.8
km
9 Albert Dock
The Piermaster's House
880 m
Gallery
Fact
1.5
km
Event hall
Exhibition Centre Liverpool
700 m
LiverpoolEngland
Mathew Street
1.5
km
Mall
Liverpool ONE
1.3
km
Art object
Beatles Statue
1.6
km
LiverpoolEngland
Concert Square
1.6
km
Park
Chavasse Park
1.2
km
Bold Street
1.7
km
Library
Liverpool Central Library
2.1
km
Shopping Area
Metquarter
1.5
km
Church
Metropolitan Cathedral of Christ the King Liverpool
2.4
km
Nearby
Museum
The Beatles Story
490 m
Event hall
M&S Bank Arena Liverpool
430 m
Keel Walk Next to Liverpool Arena and the historic Albert Dock.
The Wheel of Liverpool
60 m
Event hall
Arena and Convention Centre Liverpool
30 m
LiverpoolEngland
A Case History
170 m
Restaurants
The Smugglers Cove
510 m
Albert Dock
The Floating Grace
510 m
Albert Dock
Costa Coffee Britannia Pavilion
490 m
Unit 7 5 Britannia Pavilion Albert Dock
Puffle Waffle
520 m
Unit 34 Anchor Courtyard Albert Dock Albert Dock
What's Cooking?
540 m
Unit 24 Britannia Pavilion Albert Dock Queen Elizabeth Hall
Revolution Albert Dock
630 m
Unit 4M Atlantic Pavilion Albert Dock
Lunyalita
500 m
Gower Street Britannia Pavilion
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
comfortable beds
beautiful view
cleanliness
limited dining options
7.4/10
Very good
Rooms
7.9
Location
8.7
Service
7.0
Dining
6.3
Guest reviews
7.4/10
based on 20 reviews
4/5
based on 4190 reviews
8.2
8.2/10 based on 8413 reviews
#46 of 112 hotels in Liverpool based on Tripadvisor
Henry
United States,
March
2024
7.6/10
I had a wonderful stay at the hotel - great location for exploring Liverpool, comfortable rooms with a view of the Wheel by the Echo Arena, and very friendly staff. However, the dining options were a bit limited, and there were some issues with customer service.
Rooms
8.0
The rooms were comfortable with a nice view of the Wheel by the Echo Arena. The beds were very cozy, and they even provided a complimentary bottle of water at check-in.
Service
7.0
While some improvement could be made in customer service, the manager was extremely helpful and allowed me to check in slightly earlier, which was a big convenience for my business meetings.
Location
9.0
The hotel's location is excellent for exploring the waterfront attractions as well as the city center. It's conveniently close to restaurants and the Liverpool ONE shopping center.
Dining
6.0
The dining experience was okay, with a good view, but options were limited. I wish more choices were included in the rate.
Facilities
8.0
The hotel has good facilities, including room service, dry cleaning, and laundry services, which added convenience to the stay.
Tom
United Kingdom,
March
2024
6.8/10
The hotel has an amazing view of the Wheel by the Echo Arena and the docks. The rooms offer a bath and a view of the docks, though they could use some improvements. Service was lacking in customer care and presentation. The location is superb, very close to main attractions and restaurants. The dining experience is decent but could be better. Overall, the facilities are suitable but nothing exceptional.
Rooms
7.0
The rooms provide a bath and a view of the docks.
Service
5.0
The service could improve in terms of customer care and staff presentation.
Location
9.0
The hotel is in a superb location, very close to main attractions and restaurants.
Dining
6.0
The dining experience is decent but could be better.
Facilities
7.0
The facilities are suitable but not outstanding.
Herbert
United Kingdom,
March
2024
7.4/10
The hotel offers large beds and a very comfortable sleeping experience, with a beautiful view of the docks; however, cleanliness, especially in the toilets, could be improved. The staff is a mix of helpfulness, with some going the extra mile and others lacking in service quality. The location is top-notch for both waterfront activities and city exploration, although some improvements in dining options are needed.
Rooms
8.0
The rooms offer large beds and a very comfortable sleeping experience with a beautiful view of the docks.
Service
7.0
There is a range in service quality, with some staff members being very helpful, like the porter who solved a remote control issue, while others lack basic courtesy and efficiency.
Location
9.0
The hotel boasts a beautiful location on the waterfront, ideal for exploring the city and enjoying the docks.
Dining
6.0
The dining experience offers limited options with room for improvement to meet guest expectations.
Facilities
7.0
The hotel provides essential facilities for a comfortable stay, with potential for enhancement.
comfortable beds
cleanliness
Susan
United Kingdom,
February
2024
7.6/10
I had a wonderful stay at this hotel. The rooms were fantastic, the service was top-notch, and the location was ideal. However, the dining experience left something to be desired with its limited options. The facilities were great overall.
Rooms
8.0
I had a room with a noisy air conditioning unit, but the view of the Mersey was stunning. The facilities in the room were excellent, and the bed was incredibly comfortable.
Service
7.0
The staff went above and beyond to accommodate me, even allowing an early check-in which was greatly appreciated. Despite some untidy appearances at the reception desk, the overall service was delivered with a friendly attitude and genuine interest.
Location
9.0
The hotel's location was superb, right by the river and close to everything I wanted to explore in Liverpool. It was convenient for both waterfront attractions and city sightseeing.
Dining
6.0
I wish dining options had been included in the rate as the hot porridge I ordered separately was delicious. The hot roll was a miss for me, and the packaged products did not meet my expectations.
Facilities
8.0
The hotel's facilities were well-maintained and added to the overall comfort of my stay.
Hugh
United Kingdom,
February
2024
7.8/10
The hotel offers stunning views across the docks and impeccable service. The rooms are upgraded with facilities and feature windows on 2 walls, providing an amazing view. However, some improvements are needed in customer service and cleanliness. The location is convenient for business meetings and exploring the waterfront.
Rooms
9.0
The rooms are upgraded with facilities and boast windows on 2 walls with an amazing view of the docks.
Service
8.0
The service was exceptional; they even allowed me to check in slightly earlier to avoid carrying my bags around. However, some staff could benefit from customer service training.
Location
9.0
The hotel is conveniently located in the dock areas, making it ideal for business meetings and offers great views across the waterfront.
Dining
6.0
The dining experience was average with limited options available. Improvements could be made in the dining offerings.
Facilities
7.0
The hotel provides essential facilities for a comfortable stay, though some areas could be cleaner.
Bernard
United States,
January
2024
7.8/10
The hotel had a stunning view from the terrace, and I enjoyed a great bacon sandwich while admiring the beautiful scenery from the bedroom. The pull-out bed was a convenient feature, and the disabled shower added extra comfort to the stay. However, some areas looked untidy for a big chain like this, which could be improved for a more pleasant experience.
Rooms
8.0
The room with a pull-out bed and disabled shower offered stunning views. The terrace was a perfect spot to enjoy the surroundings.
Service
9.0
The staff was extremely helpful and accommodating. They allowed me to check-in slightly earlier, saving me the hassle of carrying my bags around to business meetings.
Location
9.0
The hotel is located in the center of the dock areas, making it convenient to access all the tourist attractions in Liverpool. It's a lovely area, and I enjoyed the easy walk to the shops.
Dining
6.0
The dining options were limited, just a roll was available, which was a bit disappointing. I felt like more choices should have been included in our rate.
Facilities
7.0
The hotel offered all the necessary facilities for a comfortable stay, although some areas could use improvement in terms of cleanliness.
Stunning views
Limited dining options
John
United Kingdom,
January
2024
8.2/10
I was thrilled with the amazing views over the Mersey from my room. The bacon sandwich on the terrace was a perfect treat, and the great view from the bedroom enhanced my stay. However, not all rooms offer such breathtaking views, but that's just a minor issue.
Rooms
8.0
The rooms with amazing views over the Mersey were fantastic.
Service
9.0
The receptionist at the front desk was very pleasant and helpful, adding a lovely touch to my experience.
Location
9.0
The hotel's location was perfect for exploring the waterfront attractions and the city center easily.
Dining
7.0
I enjoyed dining with a good view, making the experience even more delightful.
Facilities
8.0
The hotel offers enjoyable facilities for a pleasant stay.
Christine
United States,
November
2023
7.0/10
My stay at the hotel was overall pleasant. The location was convenient and central, though some aspects could be improved like the dining options. The room was cozy with a lovely view, and the staff provided good service. However, there were some cleanliness issues that affected the experience.
Rooms
8.0
I stayed in a room with a lovely view of the Wheel, and the bed was exceptionally comfortable.
Service
7.0
The staff, especially the receptionist, was very pleasant and helpful throughout my stay.
Location
9.0
The hotel is in a nice area that is central and close to many attractions in Liverpool.
Dining
5.0
Unfortunately, the dining options were not great, and some improvements are needed.
Facilities
6.0
The facilities were decent overall, but cleanliness should be enhanced for a better experience.
comfortable
cleanliness issues
Jerry
United States,
November
2023
8.0/10
The hotel offers a great view of the docks and comes with every facility one could wish for. However, the bathroom looked very tired and needed better maintenance.
Rooms
7.0
The room with the view of the docks had all the facilities I needed but the bathroom looked tired.
Service
9.0
The staff were extremely helpful and accommodating, allowing me to check in slightly earlier to avoid carrying my bags around for business meetings.
Location
8.0
The hotel is located on the waterfront, making it a pleasant stay for sightseeing and near the town center shopping area.
Dining
7.0
The dining should have been included in our rate, but the tasty sandwiches were a nice option.
Facilities
9.0
The hotel offers every facility one could wish for during their stay.
Brian
United States,
November
2023
6.8/10
I had a mixed experience at this hotel. The rooms were spacious and had an excellent view. However, the third adult bed wasn't as comfortable. The thermostat was not working properly. On the plus side, having 3 single beds was convenient. The cleanliness of the staff's attire at reception left much to be desired, which was unexpected from a chain of this size. Despite these setbacks, the hotel's location was perfect for sightseeing in Liverpool, with easy access to the city center and waterfront attractions.
Rooms
7.0
The rooms had an excellent view and were spacious, but the bed for the third adult wasn't as comfy. The thermostat wasn't functioning properly, but having 3 single beds was a plus.
Service
5.0
The cleanliness of the staff's attire at the reception desk was disappointing for a big chain like this. It wasn't the first impression I had hoped for. I'd rate the service as 5, mainly due to the untidiness.
Location
9.0
The hotel's location was ideal for exploring Liverpool, within easy reach of the city's main attractions and the waterfront must-sees. It was near restaurants and bars, making it convenient for sightseeing.
Dining
6.0
The dining options were quite limited, with just basic choices available. The roll was uninspiring, and the variety was lacking. However, their pizza was surprisingly good.
Facilities
7.0
The hotel offered decent facilities, although nothing stood out as exceptional. The basics were covered, but there was nothing too extraordinary in terms of amenities.
David
United Kingdom,
September
2023
6.8/10
The hotel is in a prime location, ideal for waterfront 'must sees' and city sightseeing, but the dining options could be better. The rooms are well-equipped with air conditioning and a 19-inch TV, yet the bathroom needed better maintenance.
Rooms
7.0
The rooms were decently equipped with air conditioning and a TV, but the bathroom looked tired and could be better maintained.
Service
6.0
The staff had a mix of experiences - one very helpful porter managed to resolve an issue with a remote control, but one staff member was the most ignorant I have ever dealt with.
Location
8.0
The hotel is centrally located, close to the city center and major attractions, making it convenient for city exploration and near the convention center.
Dining
6.0
The dining experience was a mix - served on hot plates with a good view but limited options available; it should have been included in our rate.
Facilities
7.0
The hotel offers basic facilities, but some improvements could enhance the overall guest experience.
Bill
United Kingdom,
September
2023
7.2/10
I had a mixed experience at the hotel. The location was great, right on the harbor with easy access to the main attractions in Liverpool. The service was a bit hit or miss, but overall helpful. The dining experience was delightful with delicious homemade cakes, but it was disappointing that it was not included in our rate. The room facilities were good but lacked heating in the middle of winter.
Rooms
7.0
The room offered a nice view of Albert Dock and came with complimentary breakfast and drinks. However, the lack of heating in the middle of winter was a major drawback.
Service
6.0
The service was a bit inconsistent. While the staff were very helpful and accommodating, there were issues with untidy appearance. The porter did go above and beyond to help me find a working remote control.
Location
8.0
The hotel is conveniently located in the center of the dock areas, making it easy to explore the various attractions in Liverpool. However, the area looked unclean and untidy for a big chain hotel.
Dining
8.0
The dining experience was a highlight with delicious homemade cakes and hot porridge, although it should have been included in our rate.
Facilities
7.0
The facilities were satisfactory, but there were no specific comments provided.
Barbara
United States,
September
2023
7.6/10
I was thrilled with my stay at this hotel! The room had an excellent breakfast with an amazing view of the docks, and the overall experience was fantastic. However, the service was a bit disappointing at the reception desk, giving a slightly mixed impression of the hotel. The location, though, was absolutely perfect for exploring the city and enjoying the waterfront attractions. The dining experience was satisfactory, considering the delicious snacks offered, and the facilities provided added to the convenience of my stay.
Rooms
9.0
My room had an excellent breakfast with an amazing view of the docks; the views over the Mersey were simply breathtaking!
Service
6.0
The service, unfortunately, let me down a bit, especially at the reception desk. The staff's appearance was untidy for a big chain, and they could benefit from a customer service course.
Location
8.0
The hotel's location was in a lovely area, perfect for exploring the waterfront 'must sees' as well as the city sights.
Dining
7.0
The dining experience was decent with tasty snacks available, providing a satisfactory option during my stay.
Facilities
8.0
The facilities offered were sufficient for my needs, adding to the comfort and convenience of my stay.
amazing views
untidy service
Patrick
United Kingdom,
August
2023
7.8/10
The hotel offers a great view of the Mersey and spacious rooms with large bathrooms, one bed, and a wonderful view of the docks. The service was excellent with friendly staff at the reception desk, despite one staff member's issues. The location is central, right in the dock area, making it perfect for exploring Liverpool. The dining experience had some drawbacks with limited options but served on hot plates, though with a good view. Overall, a decent value for money stay with some room for improvement in the dining options.
Rooms
9.0
The rooms are spacious and offer a great view of the Mersey.
Service
7.0
The staff was friendly and attentive, except for one member who was not helpful.
Location
9.0
The hotel is right in the dock area, making it convenient for exploring Liverpool.
Dining
6.0
The dining options were limited, but the food was served on hot plates with a good view.
Facilities
8.0
The hotel offers standard facilities, suitable for a comfortable stay.
Andrew
United Kingdom,
August
2023
7.4/10
The hotel is located on the water near Albert Docks, offering complimentary breakfast and drinks. The rooms feature a really comfortable bed. A great spot for a relaxing stay, though some service aspects could be improved.
Rooms
8.0
The rooms were cozy and well-equipped with a very comfortable bed.
Service
7.0
While some staff appeared unclean, one member provided excellent customer service with a friendly manner and genuine interest.
Location
9.0
Perfectly situated for exploring Albert Docks and the waterfront attractions, as well as being close to all the city sights.
Dining
6.0
The dining experience was average, with a varied menu but some inconsistency in quality.
Facilities
7.0
The hotel offers basic facilities suitable for a comfortable stay.
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